Hello Everyone!! Here are the results of a recent Customer Survey I requested to try to get some honest feedback from my current Customers. Thank you to everyone that provided this important feedback that allows me to continue the high standards that YOU my Customers deserve. Kevin
Questions Responses and results below:
Initial Contact
1. How friendly was your initial phone contact?
0 1
2 3 4
5 6 7
8 9
10
Awful Best in Class
Total Responses: 26 Average Score: 9.9
answered.
0 1
2 3 4
5 6 7
8 9 10
Disagree Agree
Total Responses: 26 Average Score: 9.8
3. How was the actual reservation process?
0 1
2 3 4
5 6 7
8 9
10
Awful
Best in Class
Total Responses: 25
Average Score: 10
Delivery
1. My delivery was on time.
0 1
2 3 4
5 6 7
8 9 10
Disagree
Agree
2. The delivery person was polite, friendly and fun.
0 1
2 3 4
5 6 7
8 9 10
Disagree
Agree
3. My rentals were clean.
0 1
2 3 4
5 6 7
8 9 10
Disagree
Agree
Pickup
1. The pickup person was polite, friendly and fun.
0 1
2 3 4
5 6 7
8 9 10
Disagree
Agree
2. The pickup time was as expected.
0 1
2 3 4
5 6 7
8 9 10
Disagree
Agree
Overall
0
1
2 3 4
5 6 7
8 9
10
Awful
Best in Class
Total Responses: 24 Average Score: 10
2. Overall my experience was:
0
1
2 3 4
5 6 7
8 9
10
Awful
Best in Class
Total Responses: 26 Average Score: 10
3. I would recommend Bounce Alot to my family and friends.
0 1
2 3 4
5 6 7
8 9 10
Disagree
Agree
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Comments
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I would definitely use you again. Thanks so much for everything! |
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Thank You!! |
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Best party yet. Excellent Service and value |
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Delivered Early Rentals were very clean Recommended to others already!! |
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The kids loved it The
renter (Kevin) was very nice and I will definitely recommend it |
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Very Friendly, Helpful, convenient & affordable. The cotton candy machine was a hit!! |
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We'll do it again happily!! |
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Everything has been great thanks!! |
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Kids had a blast |
Something we could do better
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Nothing |
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Nothing Do exactly as you did! |
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Nothing |
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Nothing ______________________________________________________ |
Something we did great
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Everything!!! |
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Everything, Equipment very easy to use |
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Length of time for bounce ride |
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Friendly, On time, clean |
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Good Selection Customer Friendly |
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Everything |
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The amount of time it was here! |
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Everything. Was so accommodating generous and friendly!! |
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Everything |
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Personal touch / Friendly |
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Provide entertainment all weekend |
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All good. Maybe a
Spongebob one?? (We have one now thanks Kevin) |
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Everything |
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Everything was awesome!! |
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Gave extra chairs!! |
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Extra hours / clean & Easy |
Thank you for taking the time to give us this valuable feedback.
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Here's what our Customers say about us:
I just wanted to thank you again for providing the Incredibles bouncy bounce for my Nephews 7th birthday party. He called me before he went to bed that night to thank me for getting it for him and told me how much fun he had with it.
No hassles, on time with arrival, gave us some extended time, good prices and friendly service!! What more can you ask for. Again, thanks for your service and we will recommend you for future services.
Thanks Eric and Cayce
